FAQ
Frequently asked questions
Answers to what wholesale buyers usually ask us before their first order.
Can you source products that are not on this site?
No. We only supply the products listed in our catalogue — Thai cosmetics, supplements and FMCG. We don't take sourcing requests for anything else, so please choose from the catalogue when you send us your list.
Is there a minimum order quantity?
It depends on the product — some suppliers set one, which we'll show on the product page or confirm when we quote your order.
Can I mix different products or brands in one order?
Yes. We can combine products from different brands and suppliers into a single consolidated shipment.
What shipping terms do you work on?
We quote under standard terms such as FOB, CIF or EXW, agreed with you per order. Freight is costed separately from product price.
How do I pay?
By bank transfer against a proforma invoice we send you. See our payment page for the methods we support.
Can I get samples before placing a full order?
In most cases, yes. Sample cost and shipping are quoted separately from your main order.
Can you provide product documentation, like ingredient lists or certificates?
We can request these from the brand or supplier on your behalf. What's available varies by product.
How long does an order take from confirmation to shipment?
It depends on the product, order size and supplier stock — we'll give you a realistic timeline as part of your quotation rather than a fixed number here.
Do you ship to my country?
We export worldwide. Message us your destination and we'll confirm feasibility and cost as part of your quotation.
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