Returns
Returns & replacements
Because every shipment crosses a border, how we handle a problem is agreed case by case rather than under one fixed policy.
Before your order ships
We check goods against your order — correct items, quantities and visible condition — before they're consolidated for export.
If something's wrong on arrival
If your shipment arrives damaged or doesn't match what was ordered, contact us as soon as possible with photos of the goods and packaging.
How it's resolved
We work with you and the supplier to agree on a fair remedy — replacement, credit toward a future order, or another solution suited to the situation.
What isn't covered
Damage or issues caused after delivery, and normal variation in wholesale packaging, aren't covered.
- There's no fixed return window — because timing depends on international shipping, report issues as soon as you notice them after delivery.
- Resolution also depends on the supplier's own policy for that product, since goods are sourced on your behalf rather than manufactured by us.